Questions & Answers
Q: What's the best way to prepare children for a move?
A: While there are probably as many answers to this question as
there are children, here are some helpful tips:
Talk freely to your children about what the move will mean.
Keep to your normal routine as much as possible.
Keep familiar items (toys, books, blankets, teddy bears, etc.)
out in the open and readily available (and don't pack the
If possible, take your children to your new community before the
move to acquaint them with their new surroundings.
Above all, listen to what your children have to say, and keep
the lines of communication open and honest.
Q: Why do movers sometimes put more than one household shipment
on a trailer?
A: In order to keep your costs down; the average truck holds up
to 30,000 pounds-the equivalent of three to four household
shipments. I must add, this is the worst way to move. Insist on a
dedicated truck so your shipment is the only shipment on the
truck... It's a little more cost, but a lot less problems!
Q: Can a mover transport our plants and pets to our new home?
A: Plants, perhaps. Pets, no. Federal regulations allow a mover
to transport plants if the trip is fewer than 150 miles and under 24
hours. However, some states may want to quarantine them anyway. In
the event that this should happen, your mover won't be able to
ensure their proper care. Federal regulations prohibit moving
companies from shipping animals in moving vans. If your pets and
plants can't travel with you, ask our representative to help you
make arrangements to safely transport them to your new home.
Ideally, pets and plants travel best in your own car.
Q: What about perishable food items?
A: Perishable food items cannot be safely shipped in moving
vans. Please dispose of or give away perishable foods before the
Q: What's the best way to prepare a TV or PC for safe transport?
A: When packing a television or personal computer, these steps
will help you prepare it for safe transport. To pack your TV or
computer, we strongly recommend that you use the original carton and
packing materials. If they're not available, use a box that is both
strong and big enough to hold the unit, and pack it with unprinted
newspaper. For more advice, your local TV or computer dealer can
answer other questions.
Other things to consider:
Back up your software and
data files. These should be taken with you or sent to your
destination via insured mail or e-mail.
Park the hard drive (if
applicable). See your computer's instruction manual for special
steps to take. With newer computers, simply turning the power
off initiates this safety feature.
Insert cardboard or old
disk (s) into disk drive (s).
Unhook all cables and
power cords, indicating their positions for ease in set-up. Pack
cords separately with manuals and software.
Use only static-free
packing materials like clean, wadded unprinted newsprint (not
standard bubble wrap or packing peanuts).
Create a base layer of
wadded unprinted newsprint and place computer on top of layer.
Then surround sides and top with more wadded unprinted newsprint
until firmly packed, and seal carton with packing tape.
Remove all ink cartridges
from the printer.
Q: What should I do with gas in the lawnmower, leftover paint,
A: It's against the law for moving companies to transport
flammable and combustible materials. Safely drain or dispose of all
combustible and corrosive materials, including: household paints,
bleaches, propane tanks, gas cans, and fuel in power equipment.
Q: What are additional services?
A: Additional services are any services provided to you in
addition to the line haul transportation. Your representative can
fully explain the total range of services available, including:
crating, packing, unpacking, appliance services, elevator, stair and
long carries, or shuttle service if access to your residence is
limited and a second, smaller truck is necessary.
Q: What are inventory exceptions?
A: For your protection, when your household goods are delivered
to your new home, your van operator will ask you to check off items
as they are removed from the van and sign the inventory of household
goods. If any items or cartons are missing or damaged, you must note
this on the inventory sheet at the time of delivery. This is known
as an "inventory exception".
Q: Am I allowed to pack my own belongings?
A: You can pack your own items and save money, if you wish.
However, INTERSTATE CONTRACTED MOVERS cannot be responsible for
items you pack yourself. If you decide to pack your own belongings,
take a look at our
Packing Tips section for a short
guide on packing. Your Representative can also supply you with all
the items you'll need to do your own packing.