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In addition, your mover must participate in an arbitration program. As described earlier in this booklet, an arbitration program gives you the opportunity to settle certain types of unresolved loss or damage claims and disputes regarding charges that were billed to you by your mover after your shipment was delivered through a neutral arbitrator. You may find submitting your claim to arbitration under such a program to be a less expensive and more convenient way to seek recovery of your claim. Your mover is required to provide you with information about its arbitration program before you move; if your mover fails to do so, ask the mover for more details.
What may I do to resolve disputes with my mover?
FMCSA does not help you settle your dispute with your mover.
Generally, you must resolve your own loss and damage disputes with your mover. You enter a contractual arrangement with your mover. You are bound by each of the following three terms and conditions:
You have the right to take your mover to court. We require your mover to offer you arbitration to settle your disputes with it.
If your mover holds your goods "hostage"—refuses delivery unless you pay an amount you believe the mover is not entitled to charge—FMCSA does not have the resources to seek a court injunction on your behalf.
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